Frequently Asked Questions

General

  • What is in-vehicle advertising?

    • In-vehicle advertising is the medium by which organizations connect with rideshare passengers during their trips. Our in-vehicle system plays your ads on recent generation iPads mounted to the back of headrests of our drivers cars. Typically our drivers schedule their rides using Uber or Lyft. We contract directly with drivers and have no affiliation with Uber, Lyft or other rideshare companies.

  • Where can I advertise?

    • We currently operate in New York City, Boston, and Washington DC. We plan to introduce new cities regularly. If you would like to advertise in a city we don't currently serve, please reach out using the contact form on this website or by emailing contact@autovue.co to let us know. We may be able to prioritize the new city with enough interest.

  • I can't find the answer to my question, how do I get help?

    • We are happy to try and help you directly with any questions you have, whether the question has an answer on this page or not! Please feel free to get in touch with us anytime using the contact form on this website or by emailing contact@autovue.co for general questions

Campaign Questions

  • Where do I get my ads? Can you create Ads for us?

    • A quality ad will help towards the success of your campaign. We're here to guide you through the process, but do not participate in the actual creation of the ads. We encourage you to find an experienced professional to help you craft your advertisement.

  • Can I use QR codes or promotion codes in my ads?

    • Yes, absolutely. Using a promotion code or other means of opt-in tracking for the purpose of sales attribution is a great practice and we encourage it.

  • What kind of ads can I play?

    • We can show still image ads in JPG or PNG format, and video ads in MP4.

  • What should my ad's dimensions and resolution be?

    • All of our iPads have retina displays with identical screen specifications of a 4:3 aspect ratio and 2048 x 1536 resolution.

  • Can I still use my ad if it has a different resolution or aspect ratio than your iPad screens?

    • Absolutely! Ads that have the same specs as the iPad screen are just the best case sceanrio. If for example, you already have a 1080P, 16:9 video ad intended for HDTV screens it will most likely look just fine. If your concerned, we can most likely show you what your ad would look like on a test system ahead of time.

  • How many ads can I run at the same time?

    • You can create as many ad campaigns as you need and will be billed for the amount you choose during the campaign creation process.

  • How long does it take for my ad to start playing after creating a campaign?

    • We review each ad to make sure they comply with our terms and will display correctly on the iPads. We alot 24 - 48 hours for this process, but it can often be much sooner than that.

Account Questions

  • How / when am I billed?

    • Typically, we bill at the end of the month for your usage to that point. If you have a campaign in progress, you will be billed up to that date.

  • If I have problems with my account, who do I contact?

    • If you’re having issues with anything at all, please give us a shout at support@autovue.co